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Support

ATG’s technical support is managed by a team of certified Autodesk Product Support Specialist. Our success depends on your success and having the ability to quickly resolve technical issues is our top priority.

ATG’s technical support is included as part of the Autodesk Subscription program for all ATG acitve customers. We also offer technical support to non-Autodesk Subscription users at a billable rate of $85.00 per incident.

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Please have your Autodesk Subscription Contract Number and the name and version of your software available.

To Create a Support Case:

Current Customer Contact Support
Please include: Name, Company Name, Phone Number and Product.
Call 1-800-935-4894
email support@atgusa.com

Not a Customer on active subscription with ATG
Create a case for an $85 per-incident fee

Try it for Free!
For a free “test drive” of ATG’s Technical Support Helpdesk, just follow these simple steps:

Call 800-935-4894 or email support@atgusa.com
Ask the operator about the “tech support test drive” for new customers, or use the subject line “tech support test drive” in your email request.
For first time customers only, one incident per company.


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